Where has the customer service gone?

I  use several medical and local businesses that require you to fill out paperwork before your visit.

At 82, I am able  to use my cellphone and learned to text. (Thanks to my cell phone service gal who took the time to teach me.) However, I did not ask for any of these offices to send me, on my personal cell phone, a "check-in online service."

It took me several minutes to go through the requested paperwork. I can't imagine anyone over the age of 50 receiving this request. It was difficult for me and few could accomplish it.

Upon my arrival, the fact that I didn't like this and would appreciate just filling out required forms on a clipboard in the office, ( where if I needed advice I could get help), I was told, "oh I can help, and I’ll show you, hand me your phone."

After sitting down, several other customers arrived. They were asked if they had filled out the forms online. When one replied, no, I don't do text, I just ignored your notice. The receptionist asked for his cellphone and began to explain how simple the process is. Frustrated, he retrieved his phone and told the receptionist to simply ask him the questions and she could type it in her computer for  him.

This happened a few more times and of course while waiting several of us began to discuss this and we all agreed the  personal service and respect is totally missing, gone.

I'm a long-time volunteer and the first thing I tell new volunteers is plain and simple, "Look up at all times when someone approaches you, possibly looking for help;" "always smile and ask if you can be of assistance;" "do whatever you can to assist and watch 'body language,'" and be aware of confusion or the need of help."

This new generation is often called, "lazy, not caring.” I disagree; they just need to be given the lessons our grandparents and parents always expected , respected and taught us!

I hope those that stand up and refuse to accept "online check-in" on their cellphones, will be treated with the respect they deserve. 

And, while at grocery stores, be sure  to thank those young baggers, who go that extra mile, watch the smiles you get in return.

MARGO JOHNSON

Sandpoint